Trialworks is your partner behind the scenes, saving you time and supporting your continued success.
Trialworks Quick Support
Windows Users
Download Teamviewer to start a remote session with support.
Mac Users
Download Teamviewer to start a remote session with support.
Trialworks Version Changes
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Trialworks 11.4
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Trialworks 11.3
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Trialworks 11.2
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Trialworks 11.1
Trialworks Forms
Installation, Upgrades & Utilities
- Trialworks Program
This is the complete Trialworks v.9.
Note that not all components need/should be installed on servers. For advice and assistance, contact our support team. - Trialworks Refresh
This package should be extracted to your Trialworks share. Contains Microsoft Access 2010 Runtime, PDF components, and .NET frameworks. - Trialworks Repair Utility
Download this utility to repair issues related to Microsoft Outlook and/or Microsoft Access.
Training Documents
- Binoculars
- Call Log & Calls Manager
- Contact Management
- Contacts from Outlook
- Docketing in Trialworks
- DocuSign
- Fixing Dropdown Menu Items
- Using FileIT
- Using the History Tab
- Mass Tort Cases
- Negotiations Tab
- Production Tracker Tab
- Security Module
- Settlements
- SMS Messaging
- Service on Attorney By Email
- Stamps.com Integration
- Template Training
- Trialworks Search
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Template Updates and Bookmarks
- Workers’ Compensation
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Customer Support Guide
- https://support.trialworks.com/wp-content/uploads/2020/06/Dashboards-List-for-sample.pdf
Dashboard Library
Mobile Downloads
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Trialworks for iPhone/iPad is the first app of its kind to provide lawyers with accessibility to all matter related documents, notes, docket (calendar) and contacts on the fly. -
Trialworks App allows existing Trialworks Case Management Software users to review and/or edit notes, contacts, docket, add time to timekeeper, review and add new intakes, case history, and review attachments in Trialworks on their Android devices.
Our support team is ready to assist with any software issues that arise, so your focus can remain on your clients. Trialworks has allocated extensive resources to our case management software support effort.
We have recently welcomed several new members to the team, all of whom have considerable experience in delivering best-in-class software support. In addition to new support staff, we have also recently upgraded our support tracking software to minimize response times and prioritize critical issues.
As one of the earliest case management products in the industry, we strive to maintain our leadership position in everything that we do – from product innovation to training and implementation to ongoing customer support.
Trialworks Videos
Requirements
TrialWorks (Workstation)
TrialWorks (Server)
Microsoft Office 2010 32-bit MSI
Microsoft Office 2013/2016 32-bit MSI
Corel WordPerfect 9+ (for document generation)
.Net Framework 3.5
8 GB minimum w/ 1 GB free prior to TrialWorks installation
16GB minimum for shared server w/ at least 1GB of RAM not in use by other server processes.
| Trialworks (Workstation) | Trialworks (Server) | |
|---|---|---|
| Operating System | Windows 7 (Professional or Ultimate) Windows 8 (Pro) Windows 10 (Pro) |
Windows Server 2008 R2 and above |
| Processor | Dual Core | Quad Core, Server Grade (TrialWorks Only) if adding TWSearch. See below. |
| Memory | 2 GB minimum | 8GB Minimum for dedicated server 16GB Minimum for shared server with at least 1GB of RAM not in use by other server processes. |
| Disk Space | N/A | 40 GB minimum |
| Display | 1366×768 at 100% font size setting 1920×1080 at 125% font size setting |
N/A |
| Software | Microsoft Office 2010 32-bit MSI installation Microsoft Office 2013/2016 32-bit MSI/Click to run installation Corel WordPerfect 9+ (for document generation) .Net Framework 3.5 |
.NET 3.51 Windows Installer 4.5 Power Shell 2.0 SQL 2008/2012/2014 Express R2 |
| Other | Windows Active Directory Domain Outlook in Cached Mode when using Microsoft Exchange Microsoft Office 2016 Microsoft Store installation is not currently supported Using Trialworks over a VPN is unsupported. Workstations utilizing a VPN and experiencing unique behavior will not be supported. |
Windows Active Directory Domain |