Have you ever logged into TrialWorks and had the screen below appear?
This usually means one of three things:
- The Firm has more users than it has TrialWorks licenses;
- The Firm’s IT Support has logged into the server as an Admin and logged into TrialWorks; or
- Someone has logged into TrialWorks more than once from a different device. For example, if a user is working from the office, doesn’t log out at the end of the day, goes home and logs in again from a laptop to your remote server, two TrialWorks licenses are being utilized.
TrialWorks Diagnostics Tool
The best way to determine the number of TrialWorks Users currently using the program is to run the “Current TW Users” report. Go to Help > Current TW Users to automatically launch the following report:
Lastly, when in doubt, you can always check the Firm’s active TrialWorks licenses: Global Settings > TWRegistration / Upgrades > Number of Licenses
TrialWorks strives to make your daily work life easier and more productive. For more information on this Tip or any other TrialWorks topic, please call our office at (305) 357-6500 and ask for the Training Department. Stay tuned for more Tips, make sure to check out our website for more information on TrialWorks 11!